Shipping policy

Thank you for shopping with Florit Victor Gorgees GALO. As a trusted Australian online retail store, we adhere to rigorous order processing and logistics management standards. We aim to process, package and dispatch all customer orders efficiently, ensuring every parcel is delivered safely, completely and in intact condition within the estimated delivery cycle.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, product inspection and standard packaging within 1 to 7 business days. Weekends and Australian national public holidays are excluded from working days and will not be counted in the order processing period.
Order processing schedules may be moderately prolonged during peak shopping seasons and promotional events due to surging order volume. We will send formal email notifications to all customers promptly once abnormal delays occur, keeping you updated with the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on parcel specifications, weight and logistics service standards. The exact shipping cost will be displayed clearly on the checkout page before payment confirmation, with no hidden charges or additional fees.
Our standard shipping service provides an estimated delivery time of 15 business days for all regular orders. All delivery timelines are reference values only. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance procedures, severe weather, regional logistics restrictions and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking

Once your order is packed and dispatched from our warehouse and picked up by our official logistics partner, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking query channel.
Tracking information will not be synchronized instantly after shipment. In most cases, complete and available tracking data will be updated to the system within 24 to 48 hours after the parcel is scanned by the logistics carrier.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, complete and valid recipient information including detailed delivery address, correct postcode and active contact number during checkout. Please double-check all information to avoid delivery exceptions.
Florit Victor Gorgees GALO will not be responsible for misdelivery, delivery failure or parcel returns caused by incorrect or incomplete address information provided by customers. Any reshipping expenses arising from address errors shall be fully borne by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed missing during transit and fails to reach you by the expected delivery date, please contact our customer support team within 5 calendar days. We will cooperate with logistics providers to launch a full investigation and provide a reasonable solution as soon as possible.
If your package arrives with broken packaging or defective goods due to transit extrusion, collision or improper logistics handling, please submit a verification request within 24 hours after receipt. You are required to provide clear photos of the outer package and damaged items. Our team will assess the issue professionally and resolve after-sales problems efficiently.

6. Product Care and Usage Notice

All products sold in our store are equipped with official usage guidelines and daily maintenance specifications. Customers shall use, operate and store products in strict accordance with the attached instructions to maintain stable product performance and extend service life.
Florit Victor Gorgees GALO assumes no liability for product damage, functional failure or performance loss caused by unauthorized disassembly, private modification, improper operation, artificial damage or any misuse that violates official product usage standards.

7. International Shipping and Customs Notice

For all cross-border international shipping orders, local customs authorities of the destination country may impose import tariffs, inspection fees, customs taxes and other related charges in accordance with local trade regulations.
All customs-related fees are the sole responsibility of the customer and are not included in product prices or shipping costs. We will provide complete declaration documents to assist customs clearance, but we are not liable for parcel detention, delivery delays or returns caused by customs policy adjustments and unpaid customer tariffs.

8. Contact Information

If you have any inquiries or concerns regarding our shipping policy, order logistics status and delivery-related issues, please reach out to our official customer service team via the following channels:
Trade Name: Florit Victor Gorgees GALO
Phone Number: +61 8 8759 2261
Email: service@gladbuy.shop
Physical Address: 27 Main Street, Aintree, VIC 3336, Australia